Shipping Method: Order cut off time: 5:30pm for same day shipping. All heavy, fragile, and hazmat items will be shipped by Ground only.
*Methods we will generally use.
Shipping Minimum:
Shipping fees if minimum not met:
By returning drug product(s), you are certifying that they were purchased directly from Spectrum Pharmaceutical Distributors, that the product(s) have been stored properly at a temperature indicated on the product label in the original bottle; bottles have never been opened, and drug product(s) have never been repackaged, in compliance with the Prescription Drug Marketing Act.
Shipping Errors and Damaged Products: In the event of shipping errors or products damaged during transit, full credit shall be granted, provided such an error or damage is promptly reported within 48 hours of receipt of the product.
Ownership and Responsibility: Upon receipt and acknowledgment of delivery by the customer, legal ownership of the product shall be transferred to the customer, who thereafter assumes full responsibility for said product.
Authorization and Return Process: All returns must undergo prior authorization by a duly authorized manager and possess a valid Return Authorization Number. Return packaging must be conspicuously marked with "RETURN" and the corresponding Return Authorization number. After pre-authorization, eligible returns must be shipped prepaid to Spectrum Pharmaceutical Distributors located at 1220 Rankin Dr, Troy, MI 48083.
Image Requirement: All return requests must be accompanied by images of the products for verification purposes.
Unauthorized Returns: Any returns not duly authorized shall be deemed unauthorized and consequently ineligible for credit processing.
Exceptions and Restrictions: Spectrum Pharmaceutical Distributors reserves the right to decline bulk returns, returns from dormant accounts, accounts with outstanding debts, or accounts under closure or bankruptcy proceedings.
Disposal of Ineligible Products: Products ineligible for credit or lacking proper authorization may be subjected to return or disposal at the discretion of Spectrum Pharmaceutical Distributors. Customer may incur additional charges on their account for any costs associated with the proper disposal and/or shipping of said ineligible return.
Non-Returnable Products: Products designated as "Special Order," "Brand," "Short Date," Weekly Specials, “Cold-Chain” and/or "Closeout" shall be deemed non-returnable.
Restocking Fee: A restocking fee of 20% shall apply to all products returned after 5 days from the date of receipt. An additional 10% fee shall be levied for each subsequent week thereafter. No returns will be accepted after 30 days.
Returns Outside Policy Guidelines: Returns falling outside the prescribed policy guidelines shall not be accepted, and no credit shall be issued in any form.
Exclusions: Products damaged due to inadequate storage, handling, flood, fire, or other natural disasters shall be ineligible for return.
Repackaged Products: Repackaged products or containers that have been opened shall not be eligible for return or reimbursement.
Recalls: Product recalls shall be managed in strict accordance with the instructions provided by the respective manufacturers and in accordance with FDA and DSCSA compliance regulations.
Cold Chain Products: Cold chain products shall not be eligible for credit or return; all sales involving such products shall be deemed final.
Verification: Products must be authenticated via serial number to confirm direct purchase from Spectrum Pharmaceutical Distributors. Shipping Terms Orders shall be dispatched via FedEx or UPS at the sole discretion of Spectrum Pharmaceutical Distributors. Additional charges may be applicable for expedited shipping services.
All orders must be cancelled by phone before 4 PM EST, M-F.
Orders are shipped via FedEx or UPS daily at our discretion. Additional charges for expedited shipping may apply.
Unpaid Invoices Should Refer to Spectrum Pharmaceutical Distributors Accounting Department.
The customer agrees to notify Spectrum Pharmaceutical Distributors LLC, in the event of any discrepancy found after the delivery of products within 48 BUSINESS HOURS of receipt of the products. In the event, the customer fails to notify, they agree to waive any/or all the claims and make the complete payment against the invoices and no discrepancy notifications shall be made after 48 BUSINESS HOURS of the receipt of the products.
